From Us to You

 
WHERE WE DELIVER

Online orders are currently limited to Canada and the USA.  Small products and accessories ordered alone will be shipped to your doorstep.  For our standard Curbside Shipping of Wood Burning Hot Tubs and other large items all delivery locations must be safely and easily accessible for a 5-ton truck.  Contact us if you live in a unique or remote area that requires 4x4 access, a passenger ferry, has an unpaved road, or other specialty access to determine if we can access your location.   If by chance you happen to order a tub to a specialty access or remote area, the tubs may be delivered to the closest carrier terminal in the US or Canada.  Collection from these terminals can be done by you or another third party with a pickup truck, but must be done within 48 hours or storage fees will apply.

 

TIMELINES

Most accessories and small items are stocked unless otherwise noted and will be packed in 1-4 days and are shipped via standard ground carriers. For larger items like the Wood Burning Hot Tub, please see product page for current timelines.  Once an item has shipped, please allow 3-21 business days for transit time within Canada and the USA. 

  

SHIPPING OPTIONS

For the Hot Tub and other large items our 'standard' shipping is classified as a curbside delivery. This means that the delivery driver will deliver your item(s) to the edge of your property or driveway. Small items will be delivered to your front door. Road access must be paved and have access with a 5-ton truck with lift-gate (for large items). If you live in a  unique or hard-to-access location, please contact us prior to discuss.

 

 

DAMAGED OR INCORRECT ORDERS

For orders over $299CAD a signature will be required.  Please inspect your order before unloading for any damage from shipping, this is the customers responsibility. If the item is damaged upon arrival, please do not accept the item. Goodland Products Ltd is not responsible for items damaged during transport.  Items damaged during shipment are the shipping carriers responsibility, and damage claims can only be made by Goodland Products Ltd if the customer rejects damaged product.   Please inspect and do not accept damaged products. Here is what your items should look like upon receiving. 

 

TRACKING LINKS

Small accessories and goods will be shipped with a tracking number.  Larger accessories and hot tubs are shipped with the various carriers depending on your location and will include tracking numbers within 24-48 hours.

 

TAXES & DUTIES

Orders to the USA are both tax and duty free. Orders within Canada are subject to either GST or HST depending on the province. Customers in BC pay both GST and PST. 

 

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