GOODLAND is growing!
The following foundational positions are available for submissions. Please see application instructions below each role. Though we appreciate all inquiries, only applicants who's background and experience meet the requirements below may receive a reply.
We believe Diversity, Inclusion & Belonging are fundamental in our vision to create a better and more inclusive future. We strongly encourage applications from Indigenous peoples, Black people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.
Wholesale & Brand Partnerships Representative
Full-time — Remote (North America)
We’re looking for a Wholesale & Brand Partnerships Representative to help grow Goodland through wholesale accounts, strategic partnerships, trade relationships, and market development.
This role sits at the intersection of sales, partnerships, design, and business development. You’ll be responsible for building relationships with retailers, landscape suppliers, hospitality groups, designers, architects, and other businesses that align with the Goodland brand.
We’re not looking to place Goodland everywhere. We’re looking to place Goodland in the right places.
The ideal candidate understands that great relationships create both revenue and brand value. They have strong commercial instincts, a developed sense of taste, and a natural ability to identify opportunities that help grow a business.
You’ll help expand Goodland’s wholesale and partnership channels while acting as our eyes and ears in the market — helping us better understand retailers, customers, competitors, emerging trends, and where Goodland naturally belongs.
What You’ll Do
• Identify and develop new wholesale opportunities across North America.
• Build relationships with retailers, garden centres, landscape suppliers, hospitality groups, designers, architects, and other businesses aligned with the Goodland brand.
• Prospect, pitch, onboard, grow and nurture wholesale accounts.
• Identify and develop strategic partnerships that strengthen Goodland’s brand and create new opportunities for growth.
• Build relationships with landscape architects, builders, designers, and other trade professionals who influence purchasing decisions.
• Help develop referral and specification opportunities for product categories including hot tubs, cold tubs etc.
• Build relationships with prospective partners through a combination of outreach, meetings, industry events, and occasional travel.
• Act as Goodland’s eyes and ears in the market — gathering feedback from retailers, customers, designers, and partners.
• Monitor competitors, emerging brands, retail trends, merchandising strategies, and opportunities within the outdoor living, gardening, hospitality, and design industries.
• Help shape future products, partnerships, merchandising, and business strategy through insights gathered in the field.
• Assist with a small volume of customer inquiries and sales support as needed.
• Experienced in wholesale sales, business development, partnerships, account management, trade sales, or a related field.
• Naturally curious and relationship-oriented.
• Comfortable building something from the ground up with limited structure and lots of opportunity.
• Knowledgeable about design, architecture, outdoor living, hospitality, gardening, or related industries.
• Able to identify opportunities that create both revenue and brand value.
• Organized, self-directed, and accountable.
• Commercially minded without losing sight of brand fit.
• Someone who follows great brands, notices great stores, and understands why some partnerships matter more than others.
• Strong communicator with excellent relationship-building skills.
• (Bonus) Existing relationships within retail, hospitality, landscape architecture, outdoor living, or design-focused industries.
Why It Matters
This role will help shape where Goodland shows up, who we partner with, what opportunities we pursue, and how we continue growing as a design-forward outdoor living brand.
You’ll join a small, ambitious team building a company that helps people spend more time outside - while shaping Goodland's future alongside some of the most respected retailers, brands, and businesses in North America.
Compensation & Details
- Competitive salary based on experience and qualifications
- Full-time: Remote / flexible schedule.
- Occasional travel for partner meetings, trade shows, and market development opportunities.
- Opportunity to help build a new growth channel from the ground up and play a meaningful role in shaping the future of the Goodland brand.
To apply for this role, send a short note about why Goodland resonates with you, your background and work history, and a few examples of retailers, partnerships, or business opportunity that you think would be a great fit for Goodland.
Send applications to the team (Info@hellogoodland.com) with the role title in the subject line. Allow 48–72 hours for a reply.
Operations & Expansion Lead
Full-time or Fractional — Remote Friendly (North America Preferred)
Goodland is growing. What began as a small founder-led outdoor living brand has evolved into a growing multi-category company spanning premium tubs, garden products, and international expansion initiatives.
As the business grows, so does the operational complexity behind it.
We’re looking for a highly organized, systems-minded operator to help build the operational infrastructure required for the next stage of growth - supporting inventory planning, supply chain coordination, forecasting, logistics, purchasing, fulfillment operations, and expansion initiatives.
This role is ideal for someone who enjoys bringing structure to growing businesses, building systems that improve clarity and momentum, and helping operationally scale a modern DTC consumer products brand.
We’re still a lean, fast-moving team, and we’re looking for someone who enjoys building systems and bringing clarity inside evolving businesses.
What You’ll Do
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Own inventory planning, purchasing, and operational forecasting across multiple product categories
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Coordinate purchase orders, supplier timelines, and multi-vendor product assemblies
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Drive operational planning for expansion initiatives, including fulfillment setup, logistics coordination, and international operations
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Improve operational visibility with reporting, and forecasting systems
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Build and refine internal systems, SOPs, and operational processes as the business grows
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Coordinate freight, importing/exporting, order consolidating, and operational dependencies across vendors and partners
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Identify operational inefficiencies, risks, and opportunities for improvement
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Help create scalable operational infrastructure that supports future growth
What We're Looking For
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Strong operational thinking and follow-through
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Highly organized and systems-oriented
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Experience scaling DTC, e-commerce, or consumer product businesses
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Confident managing multiple moving parts, timelines, and operational dependencies simultaneously
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Strong understanding of inventory planning, operational forecasting, purchasing, and supply chain coordination
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Able to bring structure and clarity to evolving systems and processes
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Comfortable operating independently and taking ownership without constant oversight
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Strong communication and documentation skills
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Calm, resourceful, and solution-oriented when navigating operational complexity
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Excited by building and improving systems, not simply maintaining them
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Shopify and ecommerce operations
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Consumer goods, outdoor, furniture, wellness, or lifestyle brands
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International logistics, importing/exporting, or freight coordination
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Multi-warehouse inventory management
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Operational reporting and forecasting
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Working inside growing founder-led or entrepreneurial businesses
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Full-time or fractional depending on experience and fit
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Remote friendly within North American time zones
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Compensation and structure is flexible depending on experience, structure, and whether the role is full-time or fractional
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Opportunity to help shape and scale a growing outdoor living brand during a major stage of expansion
Customer Support Specialist
Part-Time / Contract — Remote (North America Friendly)
Goodland is growing — and so is the volume of customers who need thoughtful, attentive support. We're looking for a Customer Support Specialist to help manage day-to-day customer communications across our shared inbox, with the kind of care and attention our thoughtful customers and products deserve.
This isn't a high-volume, script-driven support role. Our customers are investing in premium, made-to-last products, and they expect responses that feel personal, informed, and unhurried — even when the message is short. You'll be the first line of support for order changes, returns, exchanges, and the occasional unhappy customer who needs to feel genuinely heard.
The ideal candidate has real customer service instincts and experience, is comfortable working independently, and can check in a few times throughout the day to keep conversations moving — rather than batching everything into one sitting.
What You'll Do
• Manage and respond to customer inquiries through our shared inbox (Gorgias), maintaining a four-hour response window during PST business hours M-F.
• Check in three times daily (morning, midday, end of day) to keep all open threads moving.
• Process order changes, address updates, and exchanges (e.g. swapping one hose colour for another).
• Manage returns with care, following Goodland's policies and procedures.
• Respond to critical reviews or feedback to customers with empathy, working toward a resolution that protects the relationship and the brand.
• Escalate complex, technical, or custom-parts requests to the senior support team.
• Maintain clear, organized threads and documentation so nothing falls through the cracks.
Who You Are
• Experienced in customer service, ideally within ecommerce or a premium/DTC brand.
• Naturally empathetic, with a concierge-level instinct for tone and care.
• Comfortable with Shopify; experience with Gorgias (or similar shared inbox tools) is a strong plus.
• Organized and self-directed — able to manage multiple open threads without dropping the ball.
• A clear, warm written communicator who can soften a hard conversation without sounding scripted.
• Available for a few pockets of time (roughly 30–60 minutes each) spread across the day, most days of the week.
Why It Matters
Every customer interaction shapes how people feel about Goodland and maintaining our 5 star track record and politely Canadian attitude is deeply important. As we grow, this role plays a direct part in protecting that trust — turning a frustrated customer into a returning one, and making sure no one feels like a number.
Compensation & Details
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Part-time / contract, ongoing
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Remote — ideal for someone balancing this alongside other part-time or freelance work
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A few pockets of availability daily (approx. 2–3 hours total), spread across morning, midday, and end of day
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Compensation based on experience
To apply, send a short note about your customer service background, any experience with Shopify or shared inbox platforms (Gorgias a plus), and what a concierge-level customer experience means to you.
Send applications to the team (Info@hellogoodland.com) with the role title in the subject line. Allow 48–72 hours for a reply.
THOUGHTFUL MATERIALS
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